REFUND & RETURN POLICY
OUR GUARANTEE
- We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
WHAT IS Newayflash'S RETURN POLICY?
For any reason, if you are not completely satisfied with your purchase, you can return unused products in original condition within 30 days of purchase.
1.You don't like our products.
2.The received products are damaged and affect the use.
HOW TO RETURN THE PRODUCT?
1. Contact customer service email: service@m-karmater.com to explain the reason for return. We will guide you how to process the return.
2. Put the goods into the gift box And protect the package for mailing.
3. Drop off package at your nearest USPS Store, USPS Authorized Shipping Outlet or USPS Customer Center. You need to pay the returned fee.
4. All returns will be credited back to the original form of payment (excludes original shipping cost)
CAN I STILL RETURN ITEMS IF THEY ARE WORN, DAMAGED, OR HAVE THE TAGS REMOVED?
You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached.
WHICH SITUATIONS CAN NOT SUPPORT RETURN OR EXCHANGE?
1. The product has been used won't be refunded.
2. No refund for more than 30 days after receiving the product.
HOW MUCH TIME DO RETURNS TAKE TO BE PROCESSED?
Due to additional quarantine measures around return shipments, please allow up to 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your payment method.
WHAT IF I RECEIVED AN INCORRECT ITEM OR AN ITEM IS MISSING FROM MY ORDER?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. Please contact Customer Care Team immediately to resolve the issue.
For any questions, please contact email:support@m-karmater.com